Refund Policy

If your product arrives damaged please contact us immediately at glassarts@maimaiglass.com.

 

In the unlikely event you are unhappy with your purchase, or you have ordered the wrong product please email us at glassarts@maimaiglass.com. To be eligible for a refund or replacement item, you must contact us within 14 days of receiving your purchase. Any returned items must be unused, in its original packaging and in the same condition that you received it. If you are returning a product in person we require proof of purchase or a receipt.

 

Sale items 

Products that were purchased using a discount code or are on sale will not be accepted for refunds.

 

Shipping

Returns should be posted to La Creme Creative, 4/8 Orchard Rd, Brookvale NSW 2100

 

Shipping costs for returned items are the responsibility of the sender. The sender is also responsible for the safe return of any products, if any returned items are broken in transit any refunds or replacements will be voided. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.​

 

Refunds (if applicable)

We will notify you via email once your return has been received. After inspection of the items returned we will notify you of the outcome. If a refund is approved you will be refunded via your original payment method.

Please email us glassart@maimaiglass.com with the damaged product photo.
 

Everything from this shop is handmade individually in Sydney, Australia. The pieces will have slightly different size, colour, and shape due to the handmade process. As the material of the glass reflects in light, it may be slightly different from the colour of the photograph because a colour may change to some extent by a place to look at.


Jewellery: Due to the fragility of the handmade pieces from this shop and for hygiene purposes, we do not accept returns on all Earrings unless exhibiting a genuine manufacturing fault.